Questions
Questions and honest answers
If yours is not here, email sales@airgap-utils.com and a person will reply.
The basics
What is AirGap Utils?
A PDF toolkit that runs entirely on your own device. It gets documents ready to send, file or upload without anything leaving your computer.
Who is it for?
Any business whose staff handle documents they would rather not upload to a website: law firms, healthcare practices, accounting and financial firms, HR and insurance teams, and everyone else with confidential paperwork.
What can it do today?
Today's build adds files through one screen, merges them and checks the result. Version 1.0 adds shrinking to a size limit, splitting and reordering, and redaction.
What will it not do?
Edit the text of a PDF, fill in forms, handle e-signatures, convert Word or Excel files, or store or share documents. It is not a full PDF editor.
Is it an AI product?
No. There is no chatbot and no generative AI. Your documents are never used to train anything.
Privacy and security
Do my documents get uploaded anywhere?
No. The app works on your device and makes no network connections. There is no server for it to send to. On Mac and Android the operating system enforces that. On Windows a firewall rule and the app itself will, and on iPhone the app itself.
How do I know that is true?
Your IT team can check it without trusting us. On a Mac, the app runs in Apple's sandbox without permission to use the network, which a single command shows. On Android the app does not request the internet permission. On Windows the installer will add a firewall rule with Version 1.0. And the app's own System check reports whether its network guard is on.
Can you, the vendor, see what we process?
No. We receive no documents, file names, usage statistics or crash reports.
Does it keep copies of my files?
No. Files are held in memory while you work and are gone when you clear them or close the app. The only thing written to disk is the file you save, where you choose to save it.
What about my original file?
It is never changed. It stays where you keep it. If it contains information you have redacted in the copy, you are responsible for handling the original appropriately.
Does it work offline?
Yes. It never needs the internet, and it runs on a computer with no network connection.
Is it HIPAA compliant?
No software makes an organization HIPAA compliant, and we do not claim that. What we can tell you is how it works: documents are processed on your device and are never sent to us, so we do not receive, store or transmit protected health information. Your compliance officer can decide what that means for you.
Do you have a SOC 2 report?
No. A SOC 2 report covers a service that holds customer data, and we do not run one. We can give you the architecture, the list of components, and the steps to verify the app's behavior yourself.
Has it been security tested?
An independent penetration test is planned before general availability. It has not been done yet.
Features
How will it get a file under a size limit?
Version 1.0. It will first write a clean copy, which alone often fits. If not, it will rebuild only the heavy pages, usually scans and photos, at the highest quality that fits, and leave the rest untouched.
What if it cannot get under the limit?
Version 1.0. When a file cannot get there at readable quality, it will split it into parts that each fit, and say so.
Will the file still be searchable?
Version 1.0. Yes. Pages that are rebuilt keep a text layer; they are no longer vector text.
Will the redaction be real?
Version 1.0. Yes. Redacted pages will be rebuilt as images with a searchable text layer that leaves out everything under a box, and the app will verify it. Your original file is unchanged.
Will a court or portal accept the file?
The app checks what it can measure: size, searchable text and format. Courts and portals have other rules, and they change. It cannot promise acceptance.
Deployment and licensing
Which devices does it run on?
Windows 10 and 11 and recent Macs first. iPhone, iPad and Android follow with Version 1.1.
Does each device need its own license?
No. The license is per person, not per device. Each person can use the app on every device they have: Windows and Mac first, then iPhone, iPad and Android as they are released.
Does it need internet access, firewall rules or a proxy?
No. It needs none.
Do users need accounts?
No. There is nothing to sign in to.
How does licensing work?
Your organization gets one license file, valid for the contract year. IT installs it alongside the app. The app checks it on the device; nothing is activated online. The license check arrives with Version 1.0.
How do updates work with no network?
We send your IT team a new kit, and they install it like the first. The app cannot update itself, because it cannot go online.
How do you count users?
We do not. The app reports nothing to us. Head count is agreed in the contract and reviewed each year.
Buying and trying
How much does it cost?
It is an annual license priced by your organization's head count, with no accounts and no usage charges, because the app reports nothing to us. Pricing is being finalized.
Can we try it?
Yes. Free trials are open to businesses. Request one and we will email you to set it up.
Try it free on your own machines
Free trials are open to businesses. No account to create, and your documents never leave your devices while you try it.